Privacy Policies

The privacy policy statement of ReyParadise is explained below. This explanation contains how we deal with your personal data and the reasons why we need it. If you face any query or have any questions, our contact details are mentioned at the bottom of this page. Please feel free to reach out.

WHAT PERSONAL DATA DO WE PROCESS AND HOW DO WE USE IT?

Each activity requires specific personal data. Below, we explain why we require this personal data and the grounds we use for the relevant processing.

BROWSING OUR WEBSITE

When you visit our website and browse, we may process the following information:

• Your approximate location based on a part of your IP address
• What you do on our website (for example, what you click on)
• The type of internet browser and device you use to visit our website

Purpose:

We collect this data to improve our website, understand customer preferences, and make our platform more user-friendly.

WHEN YOU CONTACT OUR CUSTOMER SERVICE

To help resolve your queries effectively, you can contact our customer service team through email or phone. Your information will be used solely to provide solutions to your problems.

AUTOMATED DECISION-MAKING AND PROFILING

We do not make decisions about people using automated tools. We also do not create separate user profiles outside of the data visible in your account.
However, we may send you tailored emails or newsletters, which may include special offers. These are based on your purchase history and interaction with our website.

RETENTION PERIODS AND LOCATION

Ordering When Using an Account:
We are legally obliged to store certain data for seven years. Additionally, we keep your data as long as your account is active. If you delete your account, we will retain only what is required by law; otherwise, your data will be removed immediately.

Browsing the Website:
Data collected while browsing will be stored for 26 months, after which it will be permanently deleted.

Customer Service:
We store customer contact notes as long as you are an active customer with us. Phone calls (if recorded) may be stored for up to 3 months for training and service improvement purposes.

SHARING PERSONAL DATA WITH THIRD PARTIES

ReyParadise will not sell your personal data to third parties. We only share your information with trusted third parties directly involved in fulfilling your orders. All third parties engaged by us, as well as our internal staff, are required to respect and maintain the confidentiality of your personal data.

COMPLAINT PROCEDURES

If you have a complaint about compliance with this privacy statement or about a violation of your legal rights, you can send an email to reyparadise0110@gmail.com.