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Refund & Return Policy


At ReyParadise, we value our customers and strive to ensure that you are completely satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.


RETURNS


  • Returns are accepted only if the product delivered is
  • To be eligible for a return, the product must be unused, in its original condition, and with the original packaging.
  • Customers must notify us of the issue within


RETURN PROCESS


  1. Send an email to
  2. Our team will review your request and provide return instructions.
  3. Once approved, you will be required to ship the product back to us. Return shipping costs are borne by the customer unless the error is on our part.


EXCHANGES


  • If you receive a defective or incorrect product, we will gladly exchange it for the same item (subject to availability).
  • If the requested replacement is not available, you may opt for a refund instead.


REFUNDS


  • Refunds are processed only after the returned product has been received and inspected by our team.
  • Approved refunds will be credited back to your original mode of payment within
  • Shipping charges (if any) are non-refundable.


NON-RETURNABLE ITEMS


The following items are not eligible for return or refund:

  • Customized or personalized products
  • Items purchased on sale or clearance
  • Products damaged due to misuse or mishandling by the customer


DELAYED OR MISSING REFUNDS


  • If you haven’t received your refund within the stated period, first check your bank account or payment provider.
  • If the issue persists, contact us at


CONTACT US

For any return, refund, or exchange queries, you can reach us at:

📧 Email: reyparadise0110@gmail.com
📞 Call: 9712264096