Refund Eligibility: At our e-commerce skincare platform, we strive to ensure that our customers are completely satisfied with their purchases. Refunds are available for products that are unopened and in their original packaging within 30 days of purchase. If you have received a damaged or defective item, please contact our customer service team within 48 hours of receipt to initiate a refund. Products that have been opened or used are not eligible for a refund due to hygiene and safety reasons. We encourage customers to carefully review product descriptions and ingredients before making a purchase to ensure they are selecting the right products for their skincare needs. If you are unsure about a product, please reach out to our customer service for assistance before purchasing.

Timeframes: Once your refund request is approved, please allow 5-7 business days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. We aim to process all refunds as quickly as possible, but please be aware that external factors may affect the timing.

Procedures: To initiate a refund, please follow these steps: 1. Contact our customer service team via email or phone with your order number and details of the product you wish to return. 2. Our team will provide you with a return authorization and instructions on how to send the product back to us. 3. Once we receive the returned item, we will inspect it to ensure it meets our refund eligibility criteria. 4. If approved, your refund will be processed, and you will receive a confirmation email.